Points promotion
PERMANENT POINT CAMPAIGN.
SUMIGAS, S.A. carries out a permanent marketing action (“promotion”), with the purpose of boosting the revenue from SALE and LEASE products, reward the continuity of our clients with accounts and promote browsing our corporate website, www.sumigas.net, providing the option of purchasing promotional items in excellent conditions, as well as discounts on purchases with VOUCHERS. The promotion extends to all natural and/or legal people that are clients of SUMIGAS, S.A., and it is subject to compliance of the set terms and conditions.
a) Promotion participants
Any natural or legal people (companies) duly registered as clients with a SUMIGAS account will automatically participate in the promotion.
Employees that, as SUMIGAS clients, participate by PURCHASING or LEASING products that grant points, in the same conditions as any other client will also be part of the promotion.
Clients that are not duly registered as clients with a SUMIGAS account will not be able to participate.
Due to their own time-limited nature, TJVs (Temporary Joint Ventures) will not be able to participate.
The Group companies and companies related to SUMIGAS will not be able to participate.
Public Entities will not be able to participate.
b) Point assignment and look up
Points will be assigned to the natural and/or legal person appearing on the invoice. The accumulated points can be looked up at: www.sumigas.net>>> client access >>> accrued points.
c) How to obtain points
Participants in the promotion will receive Points with every PURCHASE and/or LEASE of SUMIGAS products. Points will be assigned to each transaction depending on their monetary amount:
1 point per €100.
Exclusions: Transport service, waste tax, insurance and VAT do not generate points.
If the purchase is cancelled or returned, partially or fully, the points received for the purchase will be partial or totally cancelled.
SUMIGAS will advertise on the website, >>SALES>> section, <> where all the promotion items are shown. Clients will find the description of the gift, an image and the points needed to get it. Therefore, to receive a gift it will be necessary to have, at least, the amount of points equal to the number of points of the promotional item.
The promotional items catalogue will be valid from the date of publication and while supplies last. The catalogue is continuously renewed without prior notice.
SUMIGAS reserves the right to extend, replace or withdraw the promotional items at any time. SUMIGAS reserves the right to replace the products for items of similar features or return the redeemed points. In the case of technical or operational incidence during point redemption, SUMIGAS reserves the right to replace or deny the point redemption.
d) Requesting items and transferring points
The client can request to redeem points for promotional items or use as many points as he wishes to receive discounts on PURCHASES or LEASES, 1 point=€1. The points to deduct may not exceed the invoice amount. If the amount of points is less than the invoice, the difference will be paid following normal operation. Purchases paid with points do not generate points.
When the client wishes to redeem points, partial or fully, he must send a request through the website, filling out the required data: www.sumigas.net >>> client access >>> accrued points >>> point redemption >>>, SUMIGAS will notify the client of the acceptance through the website's >> user inbox <<.
The client can transfer his points to third parties by filling out the appropriate request form at www.sumigas.net >>> client access >>> points accrued >>> point transfer >>>
SUMIGAS is not liable for the authenticity of the information provided through the website or its instructions. The use of the website is private and access keys are personal and non-transferable.
e) Gift delivery
Promotional items, items on sale and applicable discounts will be effective within 30 days of the redemption request and at the specified warehouse.
As an exception, the items/gifts may be delivered to the client's address if SUMIGAS considers that their features warrant it.
If 30 days after the redemption request the client has not confirmed the redemption, it will be understood that the client waives the redemption. In that case, the points used to obtain the item will not be refunded to the client. If the item/gift is not collected, it will become property of SUMIGAS, who may give it the use or purpose considered appropriate.
f) Item guarantee
The promotional items or items on SALE purchased will have the guarantee set by legislation and the manufacturer. If the item were defective or does not work correctly, the client can exchange it within 15 days of delivery.
Any questions related to item features and guarantee will be handled through the email sumigas@sumigas.net during normal business hours (Monday through Friday).
The exchange will take place at the Warehouse where the item was delivered. The item will have to be in perfect state and complete, and it must have its original packaging. After the aforementioned period, the client may only file a claim with the manufacturer or any of its dealers, and SUMIGAS will be exempt of any responsibility.
g) Annulment of the points
The accrued points will be lost when any of the following circumstances occur:
- If the client passes away and, in Companies, when they are dissolved, in bankruptcy proceedings or their Tax ID changes.
- The client account is cancelled or closed.
- If the client accumulates debts on any product or service provided by SUMIGAS or any of the companies of the Group or related.
- After 12 months of inactivity from the moment of the last purchase.
- Point expiration. Points expire 3 years (36 months) after their collection.
h) Cancellation of the campaign
SUMIGAS reserves the right to cancel or stop the campaign and/or change its rules and regulations, and commits to notifying it via the Internet portal www.sumigas.net >> user inbox <<.
i) Acceptance of the rules
Participating in this promotion implies the acceptance of these rules. SUMIGAS reserves the right to interpret these rules, as well as the right to resolve the incidences not contemplated in these rules.
j) Dispute settlement
Any issue that could arise from the interpretation or application of these rules will be resolved by SUMIGAS' Customer Service. The Clients of SUMIGAS that participate in this promotion are subject to the competence and decisions of SUMIGAS' Customer Service.
